Shipping & Returns

Shipping Policy

Processing Time

We want to ensure that you receive your order as soon as possible. All orders are processed and shipped within 3 business days.

Dispatch & Delivery Times

All orders are shipped free of charge worldwide and should arrive within 3-10 days depending on your location.

UK Orders

UK orders should arrive within 2-3 days.

US Orders

US orders are shipped free of charge and should arrive within 3-10 working days.

EU Orders

European orders are shipped free of charge and should arrive within 3-10 working days.

Everywhere Else

Worldwide orders should arrive within 10 days and cost a flat rate of £5.25 per order.

Important Shipping Information

Busy Periods & Public Holidays

Please note that during busy periods, weekends, and public holidays, orders may take a day or two longer to ship and arrive.

Royal Mail Strikes

We rely heavily on Royal Mail to ship most of our UK orders. Unfortunately, they are currently undertaking a large number of strikes which is causing delays in delivery times. We are doing our best to ensure that orders are still shipped on time, but please be aware that there may be delays. If your order is urgent we recommend upgrading to express shipping which will be sent via courier.

We will do our best to keep on top of any strike action and will let you know as soon as possible if there are likely to be any delays with your order.

Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-Returnable Items

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Partial Refunds

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1-3 days.

Exchanges

As items are made to order, we cannot offer exchanges. Please contact us if there are any problems with your order and we’ll do our best to help.

Return Shipping

If you wish to make a return, please contact us in the first instance so that we can rectify any problems and arrange the return.

You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. It is always sensible to obtain a proof of postage too.