Shipping & Returns
Dispatch and delivery
Processing time
Most orders are made to order and are usually dispatched within 1–3 working days. At especially busy times, including the Christmas period, dispatch may take 3–5 working days. The current dispatch estimate is shown on product and basket pages before you pay.
Personalised star maps have an additional proofing step. Their dispatch window begins after you approve the digital proof.
UK website orders
- Delivery charge: Free
- Carrier: Royal Mail
- Coverage: All UK addresses, including Highlands and Islands
Website checkout currently accepts UK delivery addresses only. Delivery time begins after dispatch and depends on Royal Mail’s service. Unless a delivery date is explicitly guaranteed, estimates are not guaranteed arrival dates.
When tracking is available, it will be included in your dispatch email. Some Royal Mail services only update after delivery.
International Etsy orders
International ordering is currently available through our Etsy shop at these delivery rates:
- United States: £2.95. Products are printed in the US and delivered by USPS, avoiding international air freight and import duty on those orders.
- Australia: £3.95. The fulfilment partner and carrier are confirmed in the dispatch email.
- Netherlands and other EU destinations: £12.00. Orders are normally delivered by DHL or Deutsche Post.
Etsy displays the applicable delivery charge and any marketplace-collected taxes before payment. Customers are responsible for any local tax or import charge not collected at checkout.
Delays and incorrect addresses
Public holidays, severe weather, industrial action and carrier disruption can extend delivery times. If an order is delayed, email [email protected] and we will investigate.
Please check the delivery address before paying. Contact us immediately if it is wrong; once an order has entered production or been dispatched, we may not be able to change it.
Returns and cancellations
Change-of-mind returns
For eligible non-personalised goods, contact us within 30 days of delivery. The item must be unused, in its original condition and, where possible, in its original packaging. After telling us you wish to return an item, please send it back within 14 days.
Personalised or custom-made goods cannot be returned because you have changed your mind. This does not affect your rights if an item is faulty, damaged, not as described or produced incorrectly.
Faulty, damaged or incorrect items
Submit the return request form promptly with your order number and a description of the problem. We will ask you to reply to the acknowledgement email with photographs and arrange an appropriate replacement, refund or return at no additional cost where the item is faulty, damaged or not as described.
Return postage and refunds
For a change-of-mind return, you are responsible for return postage. Please obtain proof of postage; for higher-value goods, consider a tracked service. If an item is faulty, damaged or incorrect, we will cover reasonable return costs or provide another return method.
Refunds due are made to the original payment method. Where required by your statutory cancellation rights, the refund includes the original standard delivery charge. We process refunds within 14 days of receiving the returned goods or evidence that they have been sent back, as applicable.
Cancelling before dispatch
Contact us as soon as possible if you need to cancel or amend an order. Because products enter production quickly, we cannot guarantee changes once production has begun. Statutory rights are not affected.
How to start a return
Use the return request form before posting anything. Submitting the form records the date you notified us and, after your paid order and ordering email address are matched, creates a return reference.
For a change-of-mind return, the designated return address is sent privately to the email address attached to the order. For a damaged, faulty or incorrect item, please do not post it immediately: we will first ask for photographs and arrange the appropriate replacement, refund or return instructions.
The return reference is used only to identify and route your request. It does not make your statutory cancellation or consumer rights dependent on our permission.
Business contact
The Purple Cauldron
London
W1A 6US
United Kingdom
Email: [email protected]
Business correspondence address — letters only. It cannot receive customer returns. Use the return request form to receive the designated return address privately.
This policy is in addition to, and does not limit, your statutory consumer rights.